We offer a 15 day money back guarantee. You have 15 days to decide to return something to us, not counting shipping time. Shipping charges are not refundable. On videos, add-ons, and downloads we offer a choice:  a 50% cash refund or 100% credit towards any future purchases. Meeting refund rules are listed for each meeting. Everything else: 95% refund for credit cards, and Paypal. If you have any questions or requests, please email us or call us during business hours in New York.