Our Policies

Ordering

Please order online.  Client services: info@elder.com and 908-297-8678.

Guarantee and Refunds

We offer a 15 day money back guarantee. You have 15 days to decide to return something to us, not counting shipping time. Shipping charges are not refundable. On videos, add-ons, and downloads we offer a choice:  a 50% cash refund or 100% credit towards any future purchases. Meeting refund rules are listed for each meeting. Everything else: 95% refund for credit cards, and Paypal. If you have any questions or requests, please email us or call us during business hours in New York.

Fulfillment

Downloads are instant, physical orders we aim to ship within 24 hours.

Missing Orders

We will investigate any claims for missing items within two months after the order date.